The return period is 14 calendar days from the date of receipt of the item on purpose. In case of return of an item that did not fit the customer in size (i.e. the wrong size was ordered), or did not like it, the customer pays the delivery amount and the product is immediately returned by courier back to the warehouse. After full payment of the order, you can open the package in the presence of the courier and check the goods for integrity and absence of defects. In case of detection of a factory defect or violation of the integrity of the product, you need to issue a certificate of the defect and you can return it to the courier. Returns are accepted in original packaging, unused, in its original presentation, that is: items and shoes that have not been worn, clean, undamaged, in the presence of all branded labels, seals and labels and in the box. The defect should not be the result of improper operation.
Anything that does not meet the requirements described above will not be accepted for refund or exchanged.
The original document for the paid product must be attached to the returned product. Only items purchased at the Salta store and only from the person who purchased the items are accepted for refund. The buyer is responsible for the product until it is received by the Salta store at the return point. The cost of the product is refunded after the product arrives at the refund acceptance point and after checking with the documents of the Store's responsible persons. To the regions of Kazakhstan, the refund of the amounts paid is carried out by mail or bank transfer to the buyer's name within 10 days from the date of processing the refund with deduction of the transfer fee. It is necessary to keep the original documents related to the return.
If you have decided to return the goods after the courier leaves, please contact us by e-mail. aisulu.salta@gmail.com or call +7 (727) 260-19-43, seven days a week from 10.00 a.m. to 21.00 p.m. Astana time, RK and we will explain how you can return things to the warehouse and your money.. The list of goods that cannot be exchanged and returned is indicated in the List provided in the Order of the Ministry of Economy and Trade dated 06/18/1997 No. 100 "On approval of the Basic rules of retail trade and rules for the production and sale of catering products (services)".
The authenticity of the marriage is carried out by experts in this field, and if the marriage is confirmed, the money will be refunded to the buyer within 10 business days. The deadline for reviewing the product's defective inspection request is 30 calendar days.
The product cannot be returned after the expiration of the fourteen-day period.
Refund of funds.
Money is returned in cash and non-cash.
In cash, at the pick-up point.
By wire transfer, to the buyer's account. In this case, the Bank's commission is deducted from the transfer amount.
When returning by wire transfer, the buyer must provide information via e-mail, specifying in the subject of the letter the word "Bank details for a refund, full name"
1. Name of the bank
2. Current Account (IIC)
3. The bank's BIC
4. Personal account and card number
5. IIN
6. FULL NAME
7. Contact information
Please note that the details must be in the name of the Buyer.
The terms of crediting funds to the Buyer's current account depend on the regulations of the receiving bank. The estimated time frame for receiving funds is 3-5 banking days. If the Goods of inadequate quality have been transferred to the Buyer, the Buyer has the right to use the provisions of art. 15 "The right of consumers in case of sale of goods of inadequate quality" of the Law "On Consumer Rights Protection" of the Republic of Kazakhstan.
All questions can be asked by phone. +7 (727) 260-19-43, seven days a week from 10.00 a.m. to 21.00 p.m. Astana time, RK.