Privacy Policy and personal data processing
This Privacy Policy describes how Salta collects, uses, stores and protects personal data of users of the Salta online store, the sltaddict.com website, and data received when customers communicate with Salta through WhatsApp, email, SMS and other communication channels.
1. General provisions
When registering with the Salta online store, a customer may provide information including full name, address, telephone number, email address and a password for access to the personal account. When placing an order, the customer may also provide a delivery address and other information necessary to fulfil the order.
By providing personal data, the customer agrees that Salta may use such data to the extent necessary to process requests, place, support and fulfil orders, provide customer support and for the other purposes described in this Policy.
Salta takes reasonable technical, software and administrative measures to protect personal data against unauthorized access, alteration, disclosure, destruction or other unlawful processing.
Salta does not sell customers' personal data to third parties.
2. Data we may process
- first and last name;
- telephone number;
- email address;
- delivery address;
- information relating to orders, purchases, returns and payments;
- information required for participation in the loyalty program;
- customer inquiries and communication history;
- images, documents and other attachments voluntarily sent by the customer;
- message sent, delivered and read statuses;
- technical information required for the operation of the website, CRM and communication channels;
- statistical and anonymized information about use of the website.
Salta processes only data that is reasonably necessary for the relevant purpose.
3. Purposes of processing
- registration and operation of the personal account;
- placing, confirming, paying for, delivering and returning orders;
- communicating with customers regarding their orders;
- customer support and processing customer inquiries;
- maintaining customer interaction history;
- operating the loyalty program;
- preventing errors, abuse and fraud;
- improving the quality of service and the online store;
- complying with legal obligations;
- sending service notifications;
- sending marketing and promotional communications where the customer has provided appropriate consent or another lawful basis applies.
Customers may opt out of marketing communications using the available opt-out method or by contacting Salta.
4. Communications via WhatsApp, SMS and email
Salta may communicate with customers using WhatsApp Business Platform, SMS, email and other communication methods.
When a customer contacts Salta through these channels, Salta may process the customer's telephone number, name, email address, message content, attachments, order information and technical message statuses.
This information is used to process requests, provide consultations, support orders, provide order status information, deliver customer support and conduct other customer service communications.
Message content and communication history may be stored in Salta's internal CRM system to ensure continuity of customer service and to allow authorized employees to work with customer requests.
5. Use of WhatsApp Business Platform and Meta
Salta uses the official WhatsApp Business Platform provided by Meta for WhatsApp communications.
When WhatsApp is used, certain data and technical information required to deliver messages may be processed through WhatsApp and Meta infrastructure in accordance with their own terms and privacy policies.
Salta uses information received through WhatsApp for customer communications, order support, customer service, service notifications and permitted marketing communications.
Salta does not sell customers' personal data to Meta, WhatsApp or other third parties.
6. Use of SALTA CRM
Salta uses its internal SALTA CRM system to manage customer requests and customer service.
- customer contact details;
- order information;
- customer inquiry and communication history;
- WhatsApp, SMS and email messages;
- attachments sent as part of communications;
- sent, delivered and read message statuses;
- loyalty program information;
- internal information necessary for authorized employees to serve customers.
Access to data stored in SALTA CRM is limited to authorized employees and only to the extent required for their work duties.
7. Security of payment transactions
The website uses an SSL/TLS encrypted connection designed to protect information transmitted between the customer's device and the website.
Payments may be processed by third-party payment service providers. Such providers process payment information under their own terms and security policies.
Salta does not necessarily receive or store full bank card details where such information is processed directly by the payment provider.
8. Statistical and technical information
Salta may collect statistical and technical information about use of the website for analytics, error diagnostics, security and improvement of the online store.
Where reasonably possible, this information is used in anonymized or aggregated form.
9. Cookies and analytics technologies
The website may use cookies and similar technologies required for website operation, user preferences, authorization, analytics and improvement of the user experience.
Users may restrict cookies through their browser settings, although doing so may affect certain website functions.
10. Disclosure to third parties
Personal data may be disclosed to third parties only to the extent necessary to provide the relevant service, fulfil an order or comply with legal obligations.
- WhatsApp and Meta;
- SMS and email service providers;
- payment service providers;
- delivery services;
- hosting and technical infrastructure providers;
- software and cloud service providers;
- other organizations directly involved in order fulfilment or customer service;
- public authorities where disclosure is required by law.
Only data reasonably necessary for the relevant purpose is disclosed.
11. Data retention and protection
Personal data and communication history are retained for as long as reasonably necessary to provide customer service, fulfil orders and obligations to customers, resolve disputes, ensure security and comply with applicable legal obligations.
When processing is no longer necessary, data may be deleted, anonymized or retained where continued retention is required by law.
12. Changing personal information
Customers may update certain personal information through their personal account after authorization.
If certain information cannot be changed independently, the customer may contact Salta with a request to update it.
13. Customer rights and data deletion
A customer may contact Salta to request:
- information about the personal data being processed;
- correction of inaccurate personal data;
- deletion of personal data where continued processing or retention is not required by law or to fulfil existing obligations;
- restriction of processing where provided by applicable law;
- withdrawal from marketing and promotional communications.
For data protection purposes, Salta may request information reasonably necessary to verify the identity of the person making the request.
Requests relating to personal data or deletion of information may be sent to: meta@sltaddict.com
14. Links to third-party resources
The website may contain links to third-party websites and services.
Salta is not responsible for the content or privacy practices of third-party resources. Users should review the applicable privacy policy before providing personal data to a third party.
15. Changes to this Policy
Salta may update this Policy as legislation, technologies, services and data-processing practices change.
The current version of this Privacy Policy is published on the sltaddict.com website on the privacy policy page.
By using the website, placing an order or communicating with Salta through WhatsApp, email, SMS or other communication channels, the customer acknowledges that they have read this Privacy Policy.