Return policy

The period for returning the goods is 14 calendar days from the receipt of the item on purpose. In the case of a return of goods that did not fit the client in size (that is, the wrong size was ordered) or did not like, the customer pays for the delivery amount and the goods are immediately returned by courier back to the warehouse. After full payment of the order, you can open the package in the presence of the courier and check the goods for integrity, no marriage. In the event of a factory defect or a breach of the integrity of the goods, you need to issue an act of marriage and can return the courier. Returns are accepted in original packaging, not in use, in the original presentation, that is: things and shoes that have not been worn, clean, not spoiled, in the presence of all branded labels, seals and labels and in a box. The defect should not be the result of improper operation.

Do not accept to return and do not exchange anything that does not meet the above requirements.

Returned goods must be accompanied by the original document for the paid product. To return only goods purchased at the Salta store and only from the person who purchased the goods are accepted. The responsibility for the goods before it is received by the Salta store at the return receipt point lies with the buyer. Return of the cost of goods occurs after the goods arrive at the point of receipt of returns and after checking with the documents of the responsible persons of the Store. In the regions of Kazakhstan, the refund of the amounts paid is effected by postal or bank transfer to the buyer's name within 10 days from the date of processing the refund with withholding of the transfer fee. It is necessary to keep original documents related to the return.

If you decide to return the goods after the care of the courier, please contact us by e-mail aisulu.salta@gmail.com or call +7 (727) 260-19-43, every day from 10.00 o'clock to 21.00 o'clock on the time of Astana, Kazakhstan and we will explain how you can return things to the warehouse and your money. The list of goods that can not be exchanged and returned is indicated in the List presented in Order of the Ministry of Economy and Trade of 18.06.1997 No. 100 "On approval of the basic rules of retail trade and rules for the production and sale of public catering products".

The authenticity of marriage is carried out by specialists in this field, and if the marriage is confirmed, the buyer will be refunded within 10 working days. The period for considering the application for a marriage check is 30 calendar days.

After the expiry of the fourteen-day period, the goods can not be returned.

Refunds.

Money is returned in cash and in a non-cash way.

Cash, at the point of self-delivery of goods.
By non-cash way, at the expense of the buyer. In this case, the Bank's commission is withheld from the transfer amount.

When refunding by a non-cash way, the buyer must provide information via e-mail, specifying in the subject line of the letter "Requisites of the Bank for a refund, name"

1. Name of the bank
2. Settlement account (IIC)
3. Bank BIC
4. Personal account and card number
5. IIN
6. Name and surname
7. Contact Information

We draw your attention to the fact that the details must be in the name of the Buyer.

The terms for crediting funds to the account of the Buyer depend on the regulations of the receiving bank. The estimated time for receipt of funds is 3-5 banking days. If the Buyer was given the Goods of improper quality, then the Buyer is entitled to use the provisions of Art. 15 "The right of consumers in case of sale of goods of inadequate quality" of the Law "On Protection of Consumer Rights" of the Republic of Kazakhstan.

All questions can be asked by phone. +7 (727) 260-19-43, every day, every day from 10.00 to 21.00 on the time of Astana, Kazakhstan.